STORE POLICY
STELLAR CUSTOMER CARE
Welcome to Saki's Moon Shrine, where creativity and care are our guiding stars! With a Bachelor of Science in Game Design and a universe worth of passion, I’m here to ensure your journey through the creative cosmos is smooth, exciting, and out-of-this-world. Here’s how I support my stellar clients:
Cosmic Customization
Every project is a constellation. I’ll listen closely to your vision, orbit around your goals, and craft a custom path to make your ideas shine.
Clear Signals from Mission Control
Communication is key in deep space! I’ll keep you updated on each project phase and respond quickly to any intergalactic messages (emails or calls) so you’re never in the dark.
Faster-than-Light Delivery
Time matters in our galaxy, and I aim to complete projects at warp speed without sacrificing an atom's worth of quality.
Orbit-Adjustments and Revisions
Your happiness fuels our shrine. I offer a set number of revisions determined prior to each mission's launch to help your project reach cosmic perfection. Feedback helps us adjust our trajectory!
Confidentiality & Galactic Professionalism
I respect the privacy of your ideas. All projects are protected with confidentiality and clear intellectual property agreements.
Post-Launch Support
Even after we’ve landed, I’m here to help! Whether it’s a question, a tweak, or some guidance on the next steps, I’ll be here as your creative co-pilot.
If you’re ready to launch or have questions along the way, shoot a signal over to art@sms.us.org or info@sms.us.org. Let’s create something stellar together! ✩
PRIVACY & SAFETY HERE IN OUR GALAXY
The inquiry forms on this site open your email application. This website does not receive or store the form details. Email handling follows your email provider's terms. Updated privacy information will be published before the custom site accepts payments or stores customer information.
WHOLESALE INQUIRIES FROM ACROSS THE GALAXY
Looking to bring Saki's Moon Shrine's creations into your own orbit? We’re thrilled to explore wholesale possibilities with you! Whether you’re interested in exclusive artwork, voice-over packages, or game assets for a broader audience, we’re here to discuss partnerships that are out of this world. Here’s how to start your wholesale journey:
Open a Comms Channel
Send a transmission by email at creations@sms.us.org. Let us know a bit about your vision, quantities, and any specific requests for your wholesale needs.
Custom Constellations
From digital art packs to voice collections, we offer customized wholesale options that cater to your brand’s unique orbit. Share your project’s goals, and we’ll collaborate to align with your cosmic vision.
Bulk Discount Galaxy
We’re happy to offer special pricing for wholesale orders that meet certain criteria. Let us know your order size, and we’ll provide tiered pricing details that fit your galactic budget.
Smooth Delivery Launches
All wholesale orders are handled with precision, packaged, and digitally delivered for smooth deployment in your universe. Our goal is to ensure quality and efficiency for every partnership.
Ongoing Mission Support
We’re here to assist you even after launch. Need adjustments, additional content, or have questions about usage? We’re just a signal away!
Ready to take our creations into new galaxies? Reach out, and let’s explore the vast potential of a wholesale partnership. Together, we’ll make creativity soar! ⋆｡˚
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments
SHIPPING & RETURNS
SHIPPING POLICY
Our shipping and handling pricing varies depending on the merchandise or the size of the artwork you purchase. We can ship worldwide. Please note that duties and customs may apply in certain countries, and we do not determine or cover these.
All custom arts are crafted on demand, therefore, please allow up to 5 business days of packing time before the artwork is shipped out after being notified of its completion, you will receive the tracking number during this time once it is shipped. Additional shipping time begins after this production time and can be 5-7 business days for domestic ground services (within the lower 48 states of the United States of America).
If you need something more urgently than this, please first reach out to info@sms.us.org instead of placing your order and we will see what we can do for you.
Orders are shipped on business days only (Monday-Friday). We are not responsible for refunding the cost of shipping due to postal service delays.
INTERNATIONAL SHIPPING
Is available in certain locations and is limited to standard artwork sizes only. We have worked very hard so we can ship our paintings across the globe. All artwork is made in small batches to ensure high-quality work. Most of our products ship within 1-2 weeks with tracking numbers and arrive in about 7-25 business days depending on your location. Some items will arrive even sooner! During peak seasons, this timeframe may be extended.
Because we ship worldwide, we use a variety of carriers including, but not limited to: USPS, FedEx, YunExpress, Wish Post, Royal Mail, Australia Post, Yanwen, etc.
Please make an inquiry to our email below to see if we ship to your location. Shipping and handling times will vary by location. Please allow 10 to 25 days for your international package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
Once your order has shipped, you will get an email with the tracking number. If you do not see it, please check your spam or junk folder. If you are still unable to find your tracking number, please contact us so we can help you right away!
For questions regarding shipping to your location, please contact us at art@sms.us.org
ADDRESS CHANGES
If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at art@sms.us.org. This includes out-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.
*Please note: There may be some shipping delays due to COVID-19. Some countries such as Australia may hold deliveries for 14 days before releasing them.
RETURN & EXCHANGE POLICY
Refunds and exchanges cannot be accepted once work has begun on the project. Artwork takes time to craft, and the artist needs to be paid for their time whether you change your mind about the purchase or not.
Please keep this in mind— once work begins on your project, canceling before it is finished will only grant you a partial refund, correlating to the amount of work not completed.
FAQ
Frequently asked questions
Commissions
Saki Ichiban
How can I commission services on your website?
To commission art from Saki Ichiban (Caffeinated Saki) on our website, simply navigate to the 'Goddess for Hire' section, browse through the available listings and their portfolios, select a listing closest to what you are looking to order, and follow the instructions to place a commission request.
If you are looking for more advanced commissions such as coding, game design/creation, website design/creation, app design/creation, 3D modeling, voice acting, or any other service not listed— please navigate to the 'Send Your Wishes' section and reach out!
What are the payment options available for commissions on your website?
Multiple payment options are available for commissions, including credit/debit cards, PayPal, Google Pay, and Apple Pay. You can choose the payment method that suits you best during the commission process. For commissions, a deposit of 50% is accepted upfront before any work begins. A price is quoted based on an estimation of the amount of time required to complete the project. Rates are hourly.
In the event that a project's estimation is off by at least an hour or more, either additional payment may be required before receiving completed works, or you will receive a refund for the unused working hours along with your finished piece.
How long does it typically take to receive a commissioned art piece?
The time to receive a commissioned art piece varies depending on the complexity of the artwork and Saki's workload. Typically, estimated timelines are provided when discussing the commission details, and they can range from a few days to several weeks.
What kind of work can be commissioned?
A staggering variety of virtual, and even physical, works can be purchased through Saki's Moon Shrine. Some examples are: 3D asset creation App design/creation Coding Digital Art Game design/creation Level design/creation Voice Acting Video Editing Music Creation Don't see what you're looking for? Navigate over to 'Send Your Wishes' and reach out!